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Australia Post Has Lost My Order?Updated a year ago

Sorry to hear about that!

In the rare instance that your parcel has been lost our Customer Care team will not leave you empty-handed.

Please contact our team via email: happyfeet@bstore.com.au with the following information

  • Order number
  • Screenshot of email from Australia Post deeming parcel Lost in Transit (LIT)
  • Australia Post case number 
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