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We offer free standard shipping with all orders. Express shipping can be purchased for $4.99.All orders are sent with Australia Post.

We offer free express shipping on all orders over $120. All orders below this threshold will incur a flat fee of $9.95. All orders are sent with Australia Post.

How Much Is Shipping?

Shipping

How To Submit A Return

Can I Return A Gift Card?

Can I Exchange For A New Size?

Can I Exchange An Exchange?

How Do I Get My Store Credit?

What Is Instant Exchange?

In-Store Returns

Returns & Exchanges

What To Do If Your Product Is Faulty

Birkenstock Repairs

Faulty Products & Repairs

Sizing

Where Do You Ship From?

Do You Ship Order On Weekends?

I Accidentally Entered An Incorrect Shipping Address!

When Will My Order Be Posted?

When Will I Get My Order?

Australia Post Has Lost My Order?

Do You Deliver To PO Boxes And/Or Parcel Lockers?

Delivery

How It Works

Refundid

When Will I Receive My Refund?

I Paid With A Gift Card?

I Paid Using A Buy Now Pay Later Service?

Can I Get A Refund?

Refunds

Can I cancel my order?

Can I update my delivery address once I have placed an order?

Can I change the size or colour of an item after I've placed my order?

Cancellations

How Much Is Shipping?Updated 9 months ago