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We know you&#x2019;re eager to get your new shoes as soon as possible so we hustle to get your order out fast! All our orders are sent with Australia Post Standard Shipping. If you would like Express Shipping, a fee of $4.99 will be charged.&#xA0;Australia Post standard shipping can take approximately 3 - 7 business days to arrive, dependent on your location.Australia Post express shipping can take approximately 1 - 3 business days, depending on your location.&#xA0;

We offer free express shipping on all orders over $120. All orders below this threshold will incur a flat fee of $9.95.

When Will My Order Be Posted?

Delivery

How To Submit A Return

Can I Return A Gift Card?

Can I Exchange For A New Size?

Can I Exchange An Exchange?

How Do I Get My Store Credit?

What Is Instant Exchange?

In-Store Returns

Returns & Exchanges

What To Do If Your Product Is Faulty

Birkenstock Repairs

Faulty Products & Repairs

Sizing

How Much Is Shipping?

Where Do You Ship From?

Do You Ship Order On Weekends?

I Accidentally Entered An Incorrect Shipping Address!

Shipping

When Will I Get My Order?

Australia Post Has Lost My Order?

Do You Deliver To PO Boxes And/Or Parcel Lockers?

How It Works

Refundid

When Will I Receive My Refund?

I Paid With A Gift Card?

I Paid Using A Buy Now Pay Later Service?

Can I Get A Refund?

Refunds

Can I cancel my order?

Can I update my delivery address once I have placed an order?

Can I change the size or colour of an item after I've placed my order?

Cancellations

When Will My Order Be Posted?Updated 9 months ago