If you believe your shoes have a manufacturing fault, we're happy to help! To best assist us, please provide us with the following:. Please send the above in an email to happyfeet@bstore.com.au. As a stockist, we are guided by the brands themselves w

If you believe your shoes have a manufacturing fault, we&apos;re happy to help! To best assist us, please provide us with the following:<ul><li style="font-family: Inter;">Photo of your receipt</li><li style="font-family: Inter;">Photo(s) of the fault</li><li style="font-family: Inter;">Photos to include both shoes and every angle of the shoe (top of the shoe, sole, right side &amp; left side)</li></ul>Please send the above in an email to <a href="mailto:happyfeet@bstore.com.au">happyfeet@bstore.com.au</a>.As a stockist, we are guided by the brands themselves when it comes to faulty products and all fault requests are subject to brand approval.&#xA0;Some brands have better response times than others, but as a general rule of thumb if the fault is approved an estimated resolution time is around 4 - 6 weeks.

What To Do If Your Product Is Faulty

Many elements of a Birkenstock can be repaired, including the soles (full or partial), cork, lining, uppers, footbeds and buckles. As an official Birkenstock stockist, we are happy to help facilitate Birkenstock repairs. Depending on your location an

Many elements of a Birkenstock can be repaired, including the soles (full or partial), cork, lining, uppers, footbeds and buckles.As an official Birkenstock stockist, we are happy to help facilitate Birkenstock repairs. Depending on your location and repair requirements, repairs can be completed by the Birkenstock workshop in Melbourne, or an authorised Birkenstock Repairer and qualified Pedorthist in Perth.Getting your Birkenstocks repaired or recycled can take 6-8 weeks including transportation.&#xA0;To get your repair started, please complete the Repair Form below and send to <a href="mailto:happyfeet@bstore.com.au">happyfeet@bstore.com.au</a>.&#xA0;<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://uploads.gorgias.io/JWE4j73ZYQ2ZlV9b/Repair_Form_Bstore_PDF-71b81e4d-780d-4a2e-80b8-7ebf765e2f01.pdf" rel="noopener noreferrer" target="_blank">Repair_Form_Bstore_PDF.pdf</a> 101KB</div>close</div>

Birkenstock Repairs

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