If you purchased on bstore.com.au, head to our Returns Portal. From here, enter your order number and the post code the order was sent to. Within the portal, you'll be able to:. Video Example. If you purchased on a marketplace, head to the Australia
Gift cards are non-returnable and cannot be refunded for cash.
We’ve made it easy & free to exchange your item if its not quite the right size. 1. Enter your order number then select the item you want to exchange. 2. Select exchange for a new size & then new size you’re chasing. 3. Review your return and submit.
Yes, you sure can! Just make sure to use your new order number in the return portal. Your new order number will be EXC-XXXXXX-1
You'll receive an email with your store credit once your return is on its way back to us. Your store credit is issued via an Bstore gift card and is valid for 3 Years from issue date.
We offer instant exchanges to get your items even faster! When lodging an exchange online you have the option to enter your credit card details and hold $1 to have the new item to be shipped out to you before you ship the item back to us. We will shi
Bstore returns policy, as of August 2023. RETURN & EXCHANGE POLICY. We will offer a refund or exchange of your purchase provided the following criteria are met:. Faulty items: If your item is faulty (not normal wear & tear), we reserve the right to s